How We Collect Your Information
Your personal information is used to assist with your diagnosis and treatment as well as for accurate personal identification and communication.
Specifically, the information is used for the following purposes:
- Disclosure to other health professional involved in your health care. This includes your general practitioner, medical specialists, allied health professionals and medical investigations providers.
- For accounting and administrative purposes to comply with Medicare and Health Insurance Commissions requirements
- For quality assurance within this practice
Generally we will collect personal information directly from you. Sometimes it may be necessary for us to collect your personal information from a third party, or from a publicly available source. We will only collect personal information in that way where you have consented, you would reasonably expect us to collect personal information in that way, or if it is necessary for a specific purpose in the performance of our services.
We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process on our websites.
The type of personal information which we will ordinarily collect includes your name, contact details & email. Where relevant, we may ask you for other information in order to perform our services.
We will not usually seek to collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, criminal record) from you. If it is necessary for us to collect sensitive information, we will obtain your explicit consent to collect and use such information.
How We Use the Information
We will only use your personal information to perform professional services, respond to your requests or to provide you with further information about Bayside Haematology.
We may use your information to market our services, including by email. You will have the opportunity to elect not to receive further marketing information from us by emailing email@example.com. We will endeavour to process your request within 21 days. Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us by email.
We will hold your personal information for only as long as is required to fulfil the purposes for which it was collected or as required by law.
We may share your personal information with third parties who we contract to assist us to provide the services requested by you. Those third parties may include service providers who assist us in performing our services, our professional advisers, experts who are contracted as part of your engagement. We require that these organisations protect your information in the same way we do. We will never sell your personal information.
We may also store, process or back-up your personal information on computer servers or networks which are located overseas or in ‘the cloud’, including where services are performed by service providers who are located overseas. Where your personal information is provided to overseas entities, we will take all necessary steps to ensure that the security of the information is maintained and that it is used consistent with this policy and our obligations under the Privacy Act.
Most browsers are set up to accept cookies however if you do not wish to receive any cookies, you may be able to change the settings of your browser to give you greater control over this.
We also collect some information about your use of our website. Much of this information will not be personal as it will not reveal your personal identity.
Blogs, Forums, and Other Social Media
Our website may host various blogs, forums, and other social media applications or services that allow you to share personal information and content with other users (‘Social Media Applications’). Any personal information or content that you contribute to any Social Media Applications can be read, collected and used by other users over whom we may have no control. We are not responsible for any use, misuse or misappropriation by other users of any personal information or content that you contribute to any Social Media Applications.
Security of Your Information
We will take reasonable commercial measures to ensure the security of your personal information, whether kept in electronic form or hard copy.
We use a range of physical and electronic procedures to ensure the privacy of your personal information is safeguarded. These include restricting physical access to our offices, maintaining a secure database system, passwords, encryption and firewalls. However, the internet is not secure and we cannot guarantee the security of any information sent to us via the internet.
How You Can Access Your Information
If you are a patient of Bayside Haematology, in most cases you can access the personal information we hold about you by contacting us. In some circumstances we may refuse to give you access to personal information and in these circumstances we will explain why.
If you believe that any personal information which Bayside Haematology has collected about you is inaccurate, incomplete or not up-to-date, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act.
Contacting Bayside Haematology
You may request further information about the way we manage your personal information by emailing firstname.lastname@example.org or calling us on 03 9585 5140.
Every effort has been made to offer the most current, correct and clearly expressed information possible within this site. Nonetheless, inadvertent errors can occur and applicable laws, rules and regulations may change. The information contained in this site is general and is not intended to serve as advice. No warranty is given in relation to the accuracy or reliability of any information. Users should not act or fail to act on the basis of information contained herein. Users are encouraged to contact Bayside Haematology for advice concerning specific matters before making any decisions.